Practical support for printers and photocopiers in the workplace
If you need assistance with a printer or photocopier, this is the place to start. Our support is designed to resolve issues efficiently and minimise disruption to day-to-day work.
Whether the issue is urgent or routine, we focus on clear communication and practical resolution.
Remote support
Many issues can be resolved quickly through remote support.
Remote support allows our team to:
- Diagnose problems directly
- Adjust settings where appropriate
- Resolve common issues without waiting for a site visit
If remote support is suitable, you will be guided through the setup process.
Reporting a fault or issue
If a device is not working as expected, please report the issue so we can assist.
When reporting a fault, it is helpful to have:
- The device model
- A brief description of the issue
- Any error messages displayed
Providing clear information helps us resolve problems more quickly.
Ongoing service and maintenance
Reliable printing depends on ongoing care, not just one-off fixes.
Our service and maintenance support is focused on:
- Keeping equipment running reliably
- Addressing issues before they escalate
- Maintaining consistent print quality
- Reducing unplanned downtime
Where maintenance arrangements are in place, support is delivered in line with agreed service levels.
When to use Guides & Information
Some questions are better answered with guidance rather than direct support.
If you are looking to:
- Understand print costs or toner usage
- Learn how printing works in practice
- Explore general print-related topics
You may find what you need in Guides & Information.
