Practical support for printers and photocopiers in education environments
If you need assistance with a printer or photocopier, this is the place to start. Our support is designed to resolve issues efficiently and minimise disruption to teaching and administration.
Whether the issue is urgent or routine, we focus on clear communication and practical resolution.
Remote support
Many issues can be resolved quickly through remote support.
Remote support allows our team to:
- Diagnose problems directly
- Adjust settings where appropriate
- Resolve common issues without waiting for a site visit
If remote support is suitable, you will be guided through the setup process.
Reporting a fault or issue
If a device is not working as expected, please report the issue so we can assist.
When reporting a fault, it is helpful to have:
- The device model
- A brief description of the issue
- Any error messages displayed.
Providing clear information helps us resolve problems more quickly.
Remote support
Many issues can be resolved quickly through remote support.
Remote support allows our team to:
- Diagnose problems directly
- Adjust settings where appropriate
- Resolve common issues without waiting for a site visit.
If remote support is suitable, you will be guided through the setup process.
Reporting a fault or issue
If a device is not working as expected, please report the issue so we can assist.
When reporting a fault, it is helpful to have:
- The device model
- A brief description of the issue
- Any error messages displayed
Providing clear information helps us resolve problems more quickly.
